"Effective Consultation in Emergency Medicine"
Consultation is a common form of communication in the emergency department in which the emergency provider seeks the assistance of another service in the care of the patient. As with other forms of communication, incorporating a structured model can help ensure information is exchanged accurately and efficiently to reduce the chance of medical error. This video features the 5Cs of Consultation as a validated model for standardizing communication and provides illustrative examples of effective consultation for both medical students and residents.
Burgener AM. Enhancing Communication to Improve Patient Safety and to Increase Patient Satisfaction. Health Care Manag. 2017;36(3):238-43.
Kessler CS, Tadisina KK, Saks M, Franzen D, Woods R, Banh KV, et al.The 5Cs of Consultation: Training Medical Students to Communicate Effectively in the Emergency Department. J Emerg Med. 2015;49(5):713-21.
Kessler CS, Afshar Y, Sardar G, Yudkowsky R, Ankel F, Schwartz A. A prospective, randomized, controlled study demonstrating a novel, effective model of transfer of care between physicians: the 5 Cs of consultation. Acad Emerg Med. 2012;19(8):968-74.